Terms and Conditions

1. Rate Calculation

1.1 Our rates included from pick up point to destination. Anything additional should paid directly to the driver. Quotes from APC will be fully inclusive, less any incidental charges not applied at the time, however your invoice will break down all charges in detail.

1.2 All charges start and finish at the originating base location

1.3 £5 parking fee applies from all UK Airports with the exception of London Luton and London City airport, which will be charged at £8.00, this will normally be included in your quote.

1.4 'Transfer rates' and 'Postcode to Postcode Rates' are for direct journeys, waiting time not included

1.5 On site coordinators/Tour guides are available upon request, and are charged at £20.00 per hour

1.6 All rates subject to change, current rates will be published in full on www.airportpluscityltd.co.uk


2. Definitions

2.1 In these conditions:

"Company" means Airport Plus City Ltd. or any subsidiary or associated company "Conditions" means to the undertakings, terms, conditions and clauses embodied herein "Customer" means any person or corporate or other body at whose request or on whose behalf the Company undertakes any business or services


3. Conditions Applicable

3.1 The Conditions shall apply to all contracts for the provision of Services by the Company to the Customer to the exclusion of all other terms and conditions including any terms and conditions the Customer may purport to apply under any purchase order confirmation of order or similar document

3.2 All orders for services shall be deemed to be an offer by the Customer to purchase services pursuant to the Conditions

3.3 Acceptance of the services shall be deemed conclusive evidence of the Customers’ acceptance of the Conditions

3.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Company

3.5 Where a Customer holds a separate contract with Airport Plus City Ltd, the terms of that contract shall take precedence over our standard terms, which are displayed on our web site.


4. Price and Payment

4.1 All prices are in pounds sterling and exclusive of VAT (unless otherwise stated) at the current rate with the exception of coach and minivan services that are VAT exempt

4.2 Any waiting time will be charged at the standard hourly rate. The Company allows 60 minutes waiting time without charge at airports, and 15 minutes waiting time without charge at all other pick up locations

4.3 A service charge of 6% is applicable on all major card payments and will be added to the base charge.

4.4 A surcharge will be applied for services provided on Bank Holidays, Christmas Day, New Year’s Eve after 18:00, and New Year’s Day

4.5 Payment for account services is due within 15 days of the date on the invoice. All non-account payments are due upon receipt of the service

4.6 The Company reserves the right to charge 10% interest on invoices overdue for payment at the annual percentage charged by HSBC Bank plc. Such interest to be charged monthly and compounded and shall accrue at such rate after as well as before judgment



5. Cancellations

5.1 Cancellations for cars and MPV's is required 4 hours in advance of the pickup time

5.2 Cancellations for coaches and minibuses is required 48 hours in advance of the pickup time

5.3 Cancellation for coaches and specialty vehicles outside of the UK is required 48 hours in advance, unless otherwise stated.

5.4 Services not cancelled in accordance with this contract will be charged at 50% of the journey price based on the service request. For services booked ‘As Directed’, the minimum hourly rate of 4 hours will be charged which can vary upon destination.

5.5 Customer no shows will be charged as full cost of the journey based on the service request


6. Exclusions

6.1 The Company shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by the Company of this contract. This includes customers using our Airport Transfer Service who are obliged to arrive at the airport according to the airline requirements (2-3 hours before flight)

6.2 In the event of any breach of this contract by the Company the remedies of the Customer shall be limited to damages. Under no circumstances shall the liability of the Company exceed the Price of the Services

6.3 In a scenario of lost and found, the customer will need to inform the company within 1 hour after finishing the journey.


7. Disputes

7.1 This contract is governed by and is subject to the laws of England and Wales and the Company and the Customer submit to the exclusive jurisdiction of the courts of England and Wales

7.2 The company accepts no responsibility for any loss or damage to luggage or any other items; howsoever such loss or damage may be caused. Whilst every effort has been made to ensure that the information contained in this document is correct at the time of going to print, Airport Plus City Ltd regret they cannot accept liability for any errors or changes that may occur after publication


Registered details

Registered office:

Airport Plus City Limited

Regus Business Centre

Suite-505, Php3, 5th floor,

11 Millington Road




Airport Plus City Limited is licensed by the Taxi and Private Hire Directorate - License number 00895801


Registered in England: 09077453

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